Specialist, Client Processing Representative II

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<p><span data-teams="true"><strong>In this role, you’ll make an impact in the following ways:</strong></span></p><ul><li><span data-teams="true">Monitor routine and non-routine client service and transactional support activities to ensure adherence to service standards and controls.</span></li><li><span data-teams="true">Review daily operational metrics and vendor performance reports; identify trends, raise concerns, and track corrective actions.</span></li><li><span data-teams="true">Liaise with internal teams and external vendors to support timely issue resolution and service delivery.</span></li><li><span data-teams="true">Support oversight of product changes, enhancements, and system testing to ensure operational readiness and accurate processing of high-value transactions.</span></li><li><span data-teams="true">Execute quality control reviews, facility audits, and client due diligence assessments to identify risks and support compliance with policy and procedural requirements.</span></li></ul><p>&nbsp;</p><p><span data-teams="true"><strong>To be successful in this role, we’re seeking the following:</strong></span></p><ul><li><span data-teams="true">High school/secondary school or the equivalent combination of education and experience is required.&nbsp;</span><ul><li><span data-teams="true">Bachelor's degree preferred.</span></li></ul></li><li><span data-teams="true">7 plus years of technical and management experience.</span><ul><li><span data-teams="true">3-5 years of total work experience preferred.</span></li></ul></li><li><span data-teams="true">Excellent communication and writing abilities</span></li><li><span data-teams="true">Demonstrated ability to prepare transmission files and coordinate with cross-functional groups</span></li><li><span data-teams="true">Attention to detail</span></li><li><span data-teams="true">Problem solving, critical thinking, time management and communication</span></li><li><span data-teams="true">Ability to self-manage, prioritize, and execute workload</span></li><li><span data-teams="true">Prior experience with Microsoft Office applications, especially Excel&nbsp;</span></li><li><span data-teams="true">We are looking for an individual that possesses these skills or the willingness to learn our processes. We are also interested in individuals who are looking to grow as our department is growing and changing every year.</span></li></ul>

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