Product Support Manager
🛡 岗位真实性核验
Ghost Job 检测🛡 申请链接 核验有效
信号由后台自动核验生成，仅供参考；判断权在你。设计案：GHOST-JOB-P1
职位描述
<p style="-webkit-text-stroke-width: 0px; border: 0px; caret-color: rgb(29, 28, 27); color: rgb(29, 28, 27); font-family: "Oracle Sans", Arial, sans-serif; font-feature-settings: inherit; font-kerning: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-size: 14.001px; font-style: normal; font-variant-alternates: inherit; font-variant-caps: normal; font-variant-east-asian: inherit; font-variant-ligatures: inherit; font-variant-numeric: inherit; font-variant-position: inherit; font-variation-settings: inherit; font-weight: 400; font-width: inherit; letter-spacing: normal; line-height: inherit; margin: 0cm; orphans: 2; padding: 0px; text-align: start; text-decoration-line: none; text-decoration-style: solid; text-decoration-thickness: auto; text-indent: 0px; text-transform: none; vertical-align: baseline; white-space: normal; widows: 2; word-spacing: 0px;"><span style="font-family: inherit;"><span style="border: 0px; font-feature-settings: inherit; font-kerning: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-size: inherit; font-style: inherit; font-variant-alternates: inherit; font-variant-caps: inherit; font-variant-east-asian: inherit; font-variant-ligatures: inherit; font-variant-numeric: inherit; font-variant-position: inherit; font-variation-settings: inherit; font-weight: inherit; font-width: inherit; line-height: inherit; margin: 0px; padding: 0px; vertical-align: baseline;">We’re looking for a Product Support Manager to join our Health Support organization at Oracle.</span></span></p><p style="-webkit-text-stroke-width: 0px; border: 0px; caret-color: rgb(29, 28, 27); color: rgb(29, 28, 27); font-family: "Oracle Sans", Arial, sans-serif; font-feature-settings: inherit; font-kerning: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-size: 14.001px; font-style: normal; font-variant-alternates: inherit; font-variant-caps: normal; font-variant-east-asian: inherit; font-variant-ligatures: inherit; font-variant-numeric: inherit; font-variant-position: inherit; font-variation-settings: inherit; font-weight: 400; font-width: inherit; letter-spacing: normal; line-height: inherit; margin: 0cm; orphans: 2; padding: 0px; text-align: start; text-decoration-line: none; text-decoration-style: solid; text-decoration-thickness: auto; text-indent: 0px; text-transform: none; vertical-align: baseline; white-space: normal; widows: 2; word-spacing: 0px;"><span style="font-family: inherit;"><span style="border: 0px; font-feature-settings: inherit; font-kerning: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-size: inherit; font-style: inherit; font-variant-alternates: inherit; font-variant-caps: inherit; font-variant-east-asian: inherit; font-variant-ligatures: inherit; font-variant-numeric: inherit; font-variant-position: inherit; font-variation-settings: inherit; font-weight: inherit; font-width: inherit; line-height: inherit; margin: 0px; padding: 0px; vertical-align: baseline;">The Product Support Manager play a crucial role in ensuring that technology products are not only delivered but also maintained and improved throughout their lifecycle.</span></span></p><p style="-webkit-text-stroke-width: 0px; border: 0px; caret-color: rgb(29, 28, 27); color: rgb(29, 28, 27); font-family: "Oracle Sans", Arial, sans-serif; font-feature-settings: inherit; font-kerning: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-size: 14.001px; font-style: normal; font-variant-alternates: inherit; font-variant-caps: normal; font-variant-east-asian: inherit; font-variant-ligatures: inherit; font-variant-numeric: inherit; font-variant-position: inherit; font-variation-settings: inherit; font-weight: 400; font-width: inherit; letter-spacing: normal; line-height: inherit; margin: 0cm; orphans: 2; padding: 0px; text-align: start; text-decoration-line: none; text-decoration-style: solid; text-decoration-thickness: auto; text-indent: 0px; text-transform: none; vertical-align: baseline; white-space: normal; widows: 2; word-spacing: 0px;"> </p><p style="-webkit-text-stroke-width: 0px; border: 0px; caret-color: rgb(29, 28, 27); color: rgb(29, 28, 27); font-family: "Oracle Sans", Arial, sans-serif; font-feature-settings: inherit; font-kerning: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-size: 14.001px; font-style: normal; font-variant-alternates: inherit; font-variant-caps: normal; font-variant-east-asian: inherit; font-variant-ligatures: inherit; font-variant-numeric: inherit; font-variant-position: inherit; font-variation-settings: inherit; font-weight: 400; font-width: inherit; letter-spacing: normal; line-height: inherit; margin: 0cm; orphans: 2; padding: 0px; text-align: start; text-decoration-line: none; text-decoration-style: solid; text-decoration-thickness: auto; text-indent: 0px; text-transform: none; vertical-align: baseline; white-space: normal; widows: 2; word-spacing: 0px;"><span style="font-family: inherit;"><span style="border: 0px; font-feature-settings: inherit; font-kerning: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-size: inherit; font-style: inherit; font-variant-alternates: inherit; font-variant-caps: inherit; font-variant-east-asian: inherit; font-variant-ligatures: inherit; font-variant-numeric: inherit; font-variant-position: inherit; font-variation-settings: inherit; font-weight: inherit; font-width: inherit; line-height: inherit; margin: 0px; padding: 0px; vertical-align: baseline;">In this role, you’ll work closely with our customers, providing post-sales support and helping resolve both non-technical and product-related issues. You’ll also act as a key point of contact, making sure customer needs are understood and addressed, while collaborating with internal teams on more complex situations.</span></span></p><p style="-webkit-text-stroke-width: 0px; border: 0px; caret-color: rgb(29, 28, 27); color: rgb(29, 28, 27); font-family: "Oracle Sans", Arial, sans-serif; font-feature-settings: inherit; font-kerning: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-size: 14.001px; font-style: normal; font-variant-alternates: inherit; font-variant-caps: normal; font-variant-east-asian: inherit; font-variant-ligatures: inherit; font-variant-numeric: inherit; font-variant-position: inherit; font-variation-settings: inherit; font-weight: 400; font-width: inherit; letter-spacing: normal; line-height: inherit; margin: 0cm; orphans: 2; padding: 0px; text-align: start; text-decoration-line: none; text-decoration-style: solid; text-decoration-thickness: auto; text-indent: 0px; text-transform: none; vertical-align: baseline; white-space: normal; widows: 2; word-spacing: 0px;"><span style="font-family: inherit;"><span style="border: 0px; font-feature-settings: inherit; font-kerning: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-size: inherit; font-style: inherit; font-variant-alternates: inherit; font-variant-caps: inherit; font-variant-east-asian: inherit; font-variant-ligatures: inherit; font-variant-numeric: inherit; font-variant-position: inherit; font-variation-settings: inherit; font-weight: inherit; font-width: inherit; line-height: inherit; margin: 0px; padding: 0px; vertical-align: baseline;">As a manager, you’ll lead a team responsible for service request investigations, incident resolution, and application maintenance. The role is focused on building a strong, well-organised team that delivers consistent, high-quality support.</span></span></p><p style="-webkit-text-stroke-width: 0px; border: 0px; caret-color: rgb(29, 28, 27); color: rgb(29, 28, 27); font-family: "Oracle Sans", Arial, sans-serif; font-feature-settings: inherit; font-kerning: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-size: 14.001px; font-style: normal; font-variant-alternates: inherit; font-variant-caps: normal; font-variant-east-asian: inherit; font-variant-ligatures: inherit; font-variant-numeric: inherit; font-variant-position: inherit; font-variation-settings: inherit; font-weight: 400; font-width: inherit; letter-spacing: normal; line-height: inherit; margin: 0cm; orphans: 2; padding: 0px; text-align: start; text-decoration-line: none; text-decoration-style: solid; text-decoration-thickness: auto; text-indent: 0px; text-transform: none; vertical-align: baseline; white-space: normal; widows: 2; word-spacing: 0px;"> </p><p style="-webkit-text-stroke-width: 0px; border: 0px; caret-color: rgb(29, 28, 27); color: rgb(29, 28, 27); font-family: "Oracle Sans", Arial, sans-serif; font-feature-settings: inherit; font-kerning: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-size: 14.001px; font-style: normal; font-variant-alternates: inherit; font-variant-caps: normal; font-variant-east-asian: inherit; font-variant-ligatures: inherit; font-variant-numeric: inherit; font-variant-position: inherit; font-variation-settings: inherit; font-weight: 400; font-width: inherit; letter-spacing: normal; line-height: inherit; margin: 0cm; orphans: 2; padding: 0px; text-align: start; text-decoration-line: none; text-decoration-style: solid; text-decoration-thickness: auto; text-indent: 0px; text-transform: none; vertical-align: baseline; white-space: normal; widows: 2; word-spacing: 0px;"> </p><p style="-webkit-text-stroke-width: 0px; border: 0px; caret-color: rgb(29, 28, 27); color: rgb(29, 28, 27); font-family: "Oracle Sans", Arial, sans-serif; font-feature-settings: inherit; font-kerning: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-size: 14.001px; font-style: normal; font-variant-alternates: inherit; font-variant-caps: normal; font-variant-east-asian: inherit; font-variant-ligatures: inherit; font-variant-numeric: inherit; font-variant-position: inherit; font-variation-settings: inherit; font-weight: 400; font-width: inherit; letter-spacing: normal; line-height: inherit; margin: 0cm; orphans: 2; padding: 0px; text-align: start; text-decoration-line: none; text-decoration-style: solid; text-decoration-thickness: auto; text-indent: 0px; text-transform: none; vertical-align: baseline; white-space: normal; widows: 2; word-spacing: 0px;"><span style="font-family: inherit;"><span style="border: 0px; font-feature-settings: inherit; font-kerning: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-size: inherit; font-style: inherit; font-variant-alternates: inherit; font-variant-caps: inherit; font-variant-east-asian: inherit; font-variant-ligatures: inherit; font-variant-numeric: inherit; font-variant-position: inherit; font-variation-settings: inherit; font-weight: inherit; font-width: inherit; line-height: inherit; margin: 0px; padding: 0px; vertical-align: baseline;">What you’ll be doing:</span></span></p><ul style="-webkit-text-stroke-width: 0px; border: 0px; caret-color: rgb(29, 28, 27); color: rgb(29, 28, 27); font-family: "Oracle Sans", Arial, sans-serif; font-feature-settings: inherit; font-kerning: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-size: 14.001px; font-style: normal; font-variant-alternates: inherit; font-variant-caps: normal; font-variant-east-asian: inherit; font-variant-ligatures: inherit; font-variant-numeric: inherit; font-variant-position: inherit; font-variation-settings: inherit; font-weight: 400; font-width: inherit; letter-spacing: normal; line-height: inherit; list-style: outside; margin-bottom: 0px; margin-right: 0px; margin-top: 1em; orphans: 2; padding: 0px 0px 0px 1.3em; text-align: start; text-decoration-line: none; text-decoration-style: solid; text-decoration-thickness: auto; text-indent: 0px; text-transform: none; vertical-align: baseline; white-space: normal; widows: 2; word-spacing: 0px;"><li style="border: 0px; font-family: inherit; font-feature-settings: inherit; font-kerning: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-size: inherit; font-style: inherit; font-variant-alternates: inherit; font-variant-caps: inherit; font-variant-east-asian: inherit; font-variant-ligatures: inherit; font-variant-numeric: inherit; font-variant-position: inherit; font-variation-settings: inherit; font-weight: inherit; font-width: inherit; line-height: inherit; margin-bottom: 0px; margin-right: 0px; margin-top: 0px; padding: 0px; vertical-align: baseline;"><p style="border: 0px; font-family: inherit; font-feature-settings: inherit; font-kerning: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-size: inherit; font-style: inherit; font-variant-alternates: inherit; font-variant-caps: inherit; font-variant-east-asian: inherit; font-variant-ligatures: inherit; font-variant-numeric: inherit; font-variant-position: inherit; font-variation-settings: inherit; font-weight: inherit; font-width: inherit; line-height: inherit; margin: 0px; padding: 0px; vertical-align: baseline;"><span style="font-family: inherit;"><span style="border: 0px; font-feature-settings: inherit; font-kerning: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-size: inherit; font-style: inherit; font-variant-alternates: inherit; font-variant-caps: inherit; font-variant-east-asian: inherit; font-variant-ligatures: inherit; font-variant-numeric: inherit; font-variant-position: inherit; font-variation-settings: inherit; font-weight: inherit; font-width: inherit; line-height: inherit; margin: 0px; padding: 0px; vertical-align: baseline;">Managing and supporting a team handling customer service requests and incidents</span></span></p></li><li style="border: 0px; font-family: inherit; font-feature-settings: inherit; font-kerning: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-size: inherit; font-style: inherit; font-variant-alternates: inherit; font-variant-caps: inherit; font-variant-east-asian: inherit; font-variant-ligatures: inherit; font-variant-numeric: inherit; font-variant-position: inherit; font-variation-settings: inherit; font-weight: inherit; font-width: inherit; line-height: inherit; margin-bottom: 0px; margin-right: 0px; margin-top: 0px; padding: 0px; vertical-align: baseline;"><p style="border: 0px; font-family: inherit; font-feature-settings: inherit; font-kerning: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-size: inherit; font-style: inherit; font-variant-alternates: inherit; font-variant-caps: inherit; font-variant-east-asian: inherit; font-variant-ligatures: inherit; font-variant-numeric: inherit; font-variant-position: inherit; font-variation-settings: inherit; font-weight: inherit; font-width: inherit; line-height: inherit; margin: 0px; padding: 0px; vertical-align: baseline;"><span style="font-family: inherit;"><span style="border: 0px; font-feature-settings: inherit; font-kerning: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-size: inherit; font-style: inherit; font-variant-alternates: inherit; font-variant-caps: inherit; font-variant-east-asian: inherit; font-variant-ligatures: inherit; font-variant-numeric: inherit; font-variant-position: inherit; font-variation-settings: inherit; font-weight: inherit; font-width: inherit; line-height: inherit; margin: 0px; padding: 0px; vertical-align: baseline;">Ensuring all support work is properly tracked and prioritised</span></span></p></li><li style="border: 0px; font-family: inherit; font-feature-settings: inherit; font-kerning: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-size: inherit; font-style: inherit; font-variant-alternates: inherit; font-variant-caps: inherit; font-variant-east-asian: inherit; font-variant-ligatures: inherit; font-variant-numeric: inherit; font-variant-position: inherit; font-variation-settings: inherit; font-weight: inherit; font-width: inherit; line-height: inherit; margin-bottom: 0px; margin-right: 0px; margin-top: 0px; padding: 0px; vertical-align: baseline;"><p style="border: 0px; font-family: inherit; font-feature-settings: inherit; font-kerning: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-size: inherit; font-style: inherit; font-variant-alternates: inherit; font-variant-caps: inherit; font-variant-east-asian: inherit; font-variant-ligatures: inherit; font-variant-numeric: inherit; font-variant-position: inherit; font-variation-settings: inherit; font-weight: inherit; font-width: inherit; line-height: inherit; margin: 0px; padding: 0px; vertical-align: baseline;"><span style="font-family: inherit;"><span style="border: 0px; font-feature-settings: inherit; font-kerning: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-size: inherit; font-style: inherit; font-variant-alternates: inherit; font-variant-caps: inherit; font-variant-east-asian: inherit; font-variant-ligatures: inherit; font-variant-numeric: inherit; font-variant-position: inherit; font-variation-settings: inherit; font-weight: inherit; font-width: inherit; line-height: inherit; margin: 0px; padding: 0px; vertical-align: baseline;">Ensuring that issues are addressed quickly, minimising downtime and improving the user experience.</span></span></p></li><li style="border: 0px; font-family: inherit; font-feature-settings: inherit; font-kerning: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-size: inherit; font-style: inherit; font-variant-alternates: inherit; font-variant-caps: inherit; font-variant-east-asian: inherit; font-variant-ligatures: inherit; font-variant-numeric: inherit; font-variant-position: inherit; font-variation-settings: inherit; font-weight: inherit; font-width: inherit; line-height: inherit; margin-bottom: 0px; margin-right: 0px; margin-top: 0px; padding: 0px; vertical-align: baseline;"><p style="border: 0px; font-family: inherit; font-feature-settings: inherit; font-kerning: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-size: inherit; font-style: inherit; font-variant-alternates: inherit; font-variant-caps: inherit; font-variant-east-asian: inherit; font-variant-ligatures: inherit; font-variant-numeric: inherit; font-variant-position: inherit; font-variation-settings: inherit; font-weight: inherit; font-width: inherit; line-height: inherit; margin: 0px; padding: 0px; vertical-align: baseline;"><span style="font-family: inherit;"><span style="border: 0px; font-feature-settings: inherit; font-kerning: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-size: inherit; font-style: inherit; font-variant-alternates: inherit; font-variant-caps: inherit; font-variant-east-asian: inherit; font-variant-ligatures: inherit; font-variant-numeric: inherit; font-variant-position: inherit; font-variation-settings: inherit; font-weight: inherit; font-width: inherit; line-height: inherit; margin: 0px; padding: 0px; vertical-align: baseline;">Maintaining quality standards and meeting SLAs</span></span></p></li><li style="border: 0px; font-family: inherit; font-feature-settings: inherit; font-kerning: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-size: inherit; font-style: inherit; font-variant-alternates: inherit; font-variant-caps: inherit; font-variant-east-asian: inherit; font-variant-ligatures: inherit; font-variant-numeric: inherit; font-variant-position: inherit; font-variation-settings: inherit; font-weight: inherit; font-width: inherit; line-height: inherit; margin-bottom: 0px; margin-right: 0px; margin-top: 0px; padding: 0px; vertical-align: baseline;"><p style="border: 0px; font-family: inherit; font-feature-settings: inherit; font-kerning: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-size: inherit; font-style: inherit; font-variant-alternates: inherit; font-variant-caps: inherit; font-variant-east-asian: inherit; font-variant-ligatures: inherit; font-variant-numeric: inherit; font-variant-pos
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