SAP CRM Lead Analyst

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SAP CRM Lead Analyst

Location: East Flanders (Hybrid - telework possible in consultation)

Start Date: 01/02/2027

Duration: 24 months

Application Deadline: 19/11/2026

1. Mission Context:

Join a key player in the Belgian energy sector as a SAP CRM Lead Analyst within a multidisciplinary agile product team. You will take on a content-driven leadership role, helping the team translate complex business needs into coherent, feasible, and future-proof CRM solutions while safeguarding end-to-end coherence across processes, functional analyses, data, integrations, and architecture.

You will work closely with the Product Owner, functional analysts, developers, architects, and colleagues from other product teams. Your added value lies in setting and safeguarding a shared solution direction, connecting different expertise areas, and making choices, risks, and dependencies visible early.

Key Details:

Work Regime: Full-time (100%)

On-site Presence: Hybrid (telework policy applies, determined in consultation)

Flexibility: Occasional travel to other locations may be required

Language: Dutch (Mandatory)

2. Tasks and Responsibilities:

Safeguard the End-to-End Solution Direction:

Understand complex business needs, ask critical questions, and help translate them into robust CRM solutions

Monitor coherence between processes, data, integrations, and CRM functionality

Look beyond individual stories, functionalities, or applications

Challenge needs and assumptions where it can lead to better solutions

Explore alternative solution directions with the team

Make pros/cons, risks, and dependencies visible

Ensure solutions fit within the product vision and are sufficiently future-proof

Take a Leading Role in Complex Refinements:

Help structure complex topics in advance

Map functional and technical uncertainties

Detect dependencies with other systems and product teams

Help investigate alternative solution directions

Make open decisions explicit

Ensure the right analysts, developers, architects, and experts are involved in time

Help the team clarify important solution questions and dependencies

Safeguard Coherence with Architecture:

Recognize when solution choices have broader architectural impact and ensure timely alignment with architects

Raise architecturally relevant questions in time

Align solution directions with architects

Translate architecture principles and decisions into concrete consequences for CRM

Ensure solutions align with applicable guidelines, standards, and best practices

Help document decisions and their impact clearly

Represent the product team in relevant content-related consultation forums

Look Beyond the Own Product Team:

Identify cross-team dependencies early

Actively collaborate with analysts, lead analysts, and architects from other product teams

Organize content-related alignment across team boundaries where needed

Help safeguard end-to-end coherence when a solution affects different systems or teams

Prevent locally optimal solutions from causing problems further down the chain

Support Product Owner and Team... ...
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