ICT Help Desk Representative

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Finding staff ICT Help Desk Representative | Administrative Work | Day Shift Rotterdam 40 Posting € 3117 - € 3428 Are you looking for an IT job where you can really help users? Then apply for this help desk representative position and get started handling tickets, providing support, and coming up with smart solutions. This is what we offer you: You know exactly what to expect from the start. - Gross hourly wage: €18 - Travel allowance: €0.23 per km - Payment: choice of weekly or every 4 weeks. - 40 hours per week - Contract type: Secondment What will you do? You'll help users who are having trouble with their laptops or software. You'll handle inquiries via phone, email, and support tickets. You'll resolve issues yourself or escalate them to a colleague. You'll also ensure that solutions are properly documented. - You'll receive reports and questions via phone, email, and support tickets - You resolve issues with laptops and Microsoft 365 - You'll forward questions to IT colleagues as needed - You manage accounts, permissions, and equipment - You document solutions and actions in the ticket system Who are you? You enjoy helping others and stay calm when someone gets stuck. You work neatly and switch easily between different questions. You're a good fit for a role that involves a lot of contact with users. - You have an MBO-level education - You can communicate clearly over the phone and via email - You work meticulously in a ticket system - You're proficient with Microsoft 365 - You think in terms of solutions and proactively address questions Do you have any questions? Please contact us! 088 7000 300 316 144 55 100

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