Customer Success Implementation Manager
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职位描述
Join a growing SaaS company that helps organisations work safer and more effectively. At Human Risks, we make security risk management simpler, smarter, and more collaborative.
We are looking for a Customer Success Implementation Manager to help our customers get real value from our platform. You will lead onboarding, adoption, and training, and help us improve how our Customer Success team works.
What you will do
Run onboarding and enablement projects that help customers reach their goals
Plan onboarding timelines and keep customer stakeholders updated on progress
Deliver trainings and guide customers on best practices
Support setup and configuration so customers start on the right foot
Keep a clear overview of each customer’s setup over time
Write and update help articles, guides, and learning materials
Answer customer questions and work with internal teams to solve issues
Share customer insights with Product, Tech, Sales, and Marketing
Help build better processes and workflows as we grow
What you bring
2 to 5 years of experience in SaaS implementation, onboarding, enablement, or customer success
A structured, proactive way of working, and the ability to manage several customers at once
Confidence and clear communication with customers and colleagues
A problem-solving mindset and real curiosity about customer needs
Experience with CRM, documentation, or support tools
Interest in improving processes and finding ways to automate
A strong sense of ownership for your work
Fluent English. Danish is an advantage.
Knowledge of risk management or security is a plus, but not required
Why join us
Work in a small team where your work has a direct impact on customers
Help shape how Customer Success works in a growing SaaS company
A role that grows with the company, with room to take on new challenge
公司 · Company
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