Business Specialist – Sales Channels – Nordic HQ at BSH

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Join our Northern Europe Customer Service Marketing team and play a key role in driving commercial growth across our Nordic and Baltic markets.

In this role, you will develop and strengthen our internal and external sales channels, identify new commercial opportunities, and support the successful implementation of products, services and sales initiatives across the region. While the role covers all Nordic and Baltic markets, Sweden will be the primary market focus, reflecting its size, commercial potential and importance to our Customer Service business.

Based at our Nordic HQ in Stockholm, you will collaborate with stakeholders across Customer Service and other business functions to identify commercial opportunities, drive initiatives and contribute to sustainable business growth.

KEY RESPONSIBILITIES  
Drive sales and commercial growth across Customer Service channels in the Nordic and Baltic markets, with primary focus on Sweden. 
Develop existing and new sales channels, including D2C, service technicians, Contact Center, service partners, retailers and other relevant commercial touchpoints. 
Identify market and channel opportunities to increase sales, conversion and customer value, and translate sales and performance insights into concrete commercial actions. 
Develop and implement commercial activities and new service offerings, including business cases to evaluate commercial potential and support decision-making. 
Coordinate launches and commercial rollouts across markets, ensure consistent execution and build strong relationships with internal stakeholders and relevant external partners. 
Follow up sales activities and commercial initiatives against targets and expected business impact and share best practices across markets while adapting activities to local needs.

YOUR PROFILE:  
2–5 years of relevant experience in sales, commercial development, channel management, business development or a similar commercial role. 
Relevant education within business, sales, marketing or equivalent professional experience, and fluency in English. 
Commercial mindset with a strong interest in developing sales, channels and new business opportunities. 
Comfortable working with sales data and performance analysis and turning insights into clear commercial actions. 
Self-driven, proactive and structured, with the ability to take ownership from ideas through implementation and follow-up. 
Strong communication and stakeholder management skills, with confidence working across markets, functions and external partners. 
Nordic market knowledge and/or Nordic language skills are a plus. Knowledge of the Swedish market and/or Swedish language skills is a strong advantage. 
WHAT WE OFFER:  
A key commercial role with regional responsibility across seven Nordic and Baltic markets, with Sweden as the primary market focus. 
Close collaborate with stakeholders across Customer Service and other business functions to identify commercial opportunities, drive initiatives and contribute to sustainable business growth. 
Location: Nordic HQ, Stockholm 
Occasional travel within the Nordic and Baltic region may be required. 
Ideal starting date: As soon as possible 
Position type: Permanent 
Hybrid work model: Regular office presence in line with the company hybrid working model (currently approximately 60%).

INTERESTED?  
We offer an exciting opportunity to take a central role in the commercial development of Customer Service across Northern Europe. You will work with strong brands, a broad regional scope and close collaboration with key stakeholders at Nordic HQ and across our markets. 
While experience is a plus, we prioritize drive, commercial thinking, collaboration and integrity. If you believe you embody these qualities, we encourage you to apply even if you don't perfectly match all the requirements. 
Interested applicants are encouraged to submit their CV and cover letter in English. The selection process is ongoing throughout the recruitment period. We recommend submitting your application as soon as possible. 
For more information, please contact Linda Perron, Head of Customer Service Marketing Northern Europe, at linda.perron@bshg.com.

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