Guide Scheduling & Operations Coordinator
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职位描述
We are looking for an experienced and organised Guide Scheduling & Operations Coordinator to manage scheduling and operational coordination for a team of approximately 80–100 guides in our tourism company in Rovaniemi.
The ideal candidate must have hands-on experience with **MaraPlan and Bókun systems** and a good understanding of tourism operations, workforce scheduling, and working-time administration.
**Key Responsibilities**
- Prepare and manage work schedules for 80–100 guides.
- Use MaraPlan for workforce scheduling and working-time management.
- Use Bókun to manage bookings and coordinate tour operations.
- Coordinate guide availability, shift changes, replacements, and last-minute schedule adjustments.
- Monitor working hours, overtime, absences, and working-time balances.
- Ensure sufficient staffing for daily tours and activities.
- Maintain accurate scheduling records and support payroll preparation.
- Coordinate closely with operations managers and team leaders.
- Ensure compliance with applicable Finnish employment legislation and collective agreements.
**Requirements**
- **Practical experience with both MaraPlan and Bókun is required.**
- Previous experience in workforce scheduling, tourism operations, or personnel coordination.
- Ability to manage schedules for a large team.
- Good understanding of Finnish working-time regulations and collective agreements.
- Strong organisational, communication, and problem-solving skills.
- Good command of English; Finnish is an advantage.
- Ability to work efficiently in a fast-paced, seasonal tourism environment.
**What We Offer**
- An important role in a growing tourism business in Lapland.
- An international working environment.
- Responsibility for coordinating a large guide team and supporting daily operations.
- An opportunity to contribute to efficient and high-quality tourism services.
**How to Apply**
Please submit your CV and a short introduction outlining your experience with MaraPlan, Bókun, and guide scheduling.
We look forward to hearing from you!
公司 · Company
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