Product Operations Intern

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About Flagright

Flagright is an AI operating system for financial crime compliance used globally by Fortune 500 companies, large banks, fintechs, and fast growing startups. Flagright enables real-time risk detection, automated investigations, and intelligent decisioning, helping compliance teams operate at their full potential in the fight against financial crime.

We operate as a lean, high-performance team with high individual ownership and direct access to leadership.

Role Overview

Our Product team is at the core of Flagright's innovation, building solutions that power real-time financial crime prevention. They turn complex customer needs into scalable, high-impact solutions that drive our mission forward.

We are hiring a Product Operations Intern based in Singapore who will work alongside customer-facing and product teams to gather insights, support customer interactions, document processes, and help translate real-world feedback into product improvements. This is a high-ownership role for someone early in their career. You will be expected to take initiative, stay on top of multiple tasks, and contribute meaningfully — not just observe.

People Who Thrive at Flagright

- Have been knocked down before and gotten back up

- Are resourceful — figure it out with whatever tools exist

- Have strong opinions, defend them, and drop them when proven wrong

- Would rather own targets than a task list

- Run toward ambiguity, not away from it

- Want to work with no-BS people

People Who Struggle Here

- Confuse ambitious goals with unreasonable ones

- Want 9-to-6 and a predictable week

- Need priorities to hold still for a quarter

- Take blunt feedback or lost deals personally

- Say — or think — “that’s not my job”

Key Responsibilities

- Support customer implementations and onboardings alongside CSMs across environment setup, configuration, and go-live validation

- Build internal tooling to improve CS and product operations — automate repetitive workflows, create tracking systems, and eliminate manual overhead that slows the team down

- Identify process gaps and design fixes — if something is done manually three times, you should be asking how to make it never manual again

- Own knowledge base infrastructure — track coverage gaps, set freshness standards, and ensure documentation stays accurate as the product evolves

- Build and maintain the signals and reporting layer that keeps the team informed — surfacing at-risk accounts early, tracking adoption, and giving the Head of Customer Success clear visibility into SLA and operational KPIs.

- Collaborate with Product and Engineering to translate customer pain points and feature requests into clearly scoped requirements

- Support QA for new feature releases, verifying functionality against customer-facing requirements before rollout

Who We Are Looking For

- Based in Singapore with authorization to work (visa sponsorship not available) — this is a fully on-site role at our Singapore office

- Currently pursuing or recently completed a degree in Business, Product Management, Computer Science, Finance, or a related field

- Strong written and verbal communication skills — you can write a clear, professional message under time pressure

- Detail-oriented and organized — able to juggle multiple tasks and follow through without reminders

- Comfortable jumping on customer calls and representing the team professionally

- Curious about how B2B SaaS products work and eager to learn across product, operations, and customer success

- Able to work independently and proactively raise blockers rather than wait for direction

Preferred Skills

- Familiarity with anti-fraud, AML, compliance, or fintech concepts

- Prior internship or project experience in a product, operations, or customer-facing role

- Proficiency in using data analysis tools and techniques to identify trends, patterns, and opportunities for optimizing product operations

- Interest in AI, machine learning, or intelligent automation as applied to compliance or risk

What We Offer

- Hands-on exposure to a fast-growing Y Combinator startup from day one

- Direct mentorship from product and customer success leads

- Real responsibilities — not coffee runs or shadow tasks

- A front-row seat to how enterprise B2B SaaS is built, sold, and operated

- Opportunity to convert to a full-time role for exceptional performers

- Work alongside a high-caliber team from Y Combinator, ex-AWS, and Palantir

- Enjoy a low-bureaucracy environment, minimal meetings, and an asynchronous communications culture

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