Job Responsibilities:
1. Operations fallback: Responsible for full-link troubleshooting and emergency handling of OS, DB, network, and hardware, and continuously optimizi……
Job Responsibilities: 1. Operations fallback: Responsible for full-link troubleshooting and emergency handling of OS, DB, network, and hardware, and continuously optimizing on-site SOPs. 2. Quality assurance: Lead overseas on-site deployment implementation, availability monitoring, and service quality SLA achievement. 3. Project coordination: Assume on-site basic project management functions, including progress feedback, requirement collection, risk warning, and acceptance coordination. 4. Value operations: Regularly produce operations and effectiveness analysis reports, and drive closed-loop resolution of system issues and version iteration optimization. 5. Customer interface: As the first responsible person on site, complete customer response, training empowerment, and satisfaction maintenance. 1. Education and experience thresholds • Educational background: Full-time bachelor's degree or above, in computer science or related majors. • Years of experience: 5+ years of Linux system administrator experience, with solid foundational operations skills. • Language ability: Fluent spoken English (can be used as a working language for business and technical communication), with fluent English document reading and writing ability. 2. Full-stack operations and deployment capabilities • Systems and networks: Proficient in Linux platform server management, configuration tuning, and troubleshooting; capable of independent network planning, configuration, and operations. • Applications and middleware: Familiar with medium-sized IT system architecture, and proficient in the deployment and maintenance of middleware such as Zookeeper, Kafka, ES, Nginx, and Docker. • Cutting-edge technologies: Hands-on experience in database management and large model (LLM) deployment and operations. • Monitoring systems: Proficient in using various network/system monitoring tools, and able to establish and optimize service monitoring and analysis systems. 3. Project management and customer success • Independent delivery capability: Able to independently complete requirement coordination, risk control, project implementation, and emergency response at overseas sites without real-time hand-holding guidance from China. • Communication and coordination: Strong external communication skills, able to properly handle customer relationships, third-party collaboration, and cross-cultural communication issues. • Empowerment training: Able to provide customers with system operation training and technical Q&A to improve customers' ability to use the system independently. 4. Bonus points • Experience stationed overseas in regions such as Africa/Middle East is preferred. • Experience in implementation and operations of large model/AI applications is preferred. • Holding relevant certifications such as RHCE, CKA, and PMP is preferred.