售后工程师（东南亚）/ After-sales Service Engineer (Southeast Asia)(J13103)

免费注册后解锁"你的匹配分 vs 高分画像"与个人技能缺口。

岗位职责 ：
1. 负责公司自动化仓储系统（含 ACR 机器人、输送线、WES/ESS 系统、充电桩等）的现场维护、故障排查与修复工作
2. 快速响应客户需求，执行临时或计划内的机动支援任务，保障项目现场设备的稳定运行
3. 通过系统日志、监控平台、远程工具（Linux）进行异常分析与根因排查
4. 协助完成设备升级、调试、版本验证及性能优化
5. 负责现场问题的记录、反馈、改善追踪与客户沟通，确保客户满意度
6. 与总部工程、测试、FAE 团队保持紧密沟通，推动技术问题闭环
任职要求 ：
1. 全日制本科及以上（QS 前200），计算机、软件工程、自动化、物流工程、机器人相关专业优先；
2. 具备基础 Linux 系统操作能力（日志分析、网络诊断、命令行常规操作等）
3. 中英双语沟通流利
4. 能适应高频出差

Job Responsibilities:
1. Responsible for on-site maintenance, troubleshooting, and repair of the company's automated warehousing systems (including ACR robots, conveyor lines, WES/ESS systems, charging piles, etc.)
2. Quickly respond to customer needs, execute temporary or planned mobile support tasks, and ensure the stable operation of equipment at project sites
3. Conduct anomaly analysis and root cause investigation through system logs, monitoring platforms, and remote tools (Linux)
4. Assist in completing equipment upgrades, debugging, version verification, and performance optimization
5. Responsible for recording, feedback, improvement tracking, and customer communication of on-site issues to ensure customer satisfaction
6. Maintain close communication with headquarters engineering, testing, and FAE teams to drive technical issues to closure
Job Requirements:
1. Full-time bachelor's degree or above (QS top 200), majors in computer science, software engineering, automation, logistics engineering, robotics, or related fields preferred;
2. Possess basic Linux system operation skills (log analysis, network diagnostics, routine command-line operations, etc.)
3. Fluent in both Chinese and English communication
4. Able to adapt to frequent business travel

⚑ 岗位信息收录自公开招聘页（国内官方招聘渠道），以雇主官网为准