售前客服经理(J12208)

岗位职责
1、承接销售指标，制定部门工作计划及策略；
2、管理服务交付供应商项目，对异地职场交付项目、跨供应商交付项目整体提供保障；
3、在项目运营中建立和完善对内对外的工作流程和程序，确立问题的有效解决渠道和方式；
3、作为运营管理专家，负责的团队能够按预期完成各项指标；在项目运营中能及时发现问题，并有进一步的分析与推动改善；
4、向供应商项目层提供技能和专业知识方面的支持，确保交付团队技能和知识能够满足项目的要求；
5、与其他支持部门协同：团队建设、设施管理、培训等，确保项目得到全方位的支持。
岗位要求：
1、5年以上大型呼叫中心管理或互联网行业同等岗位的从业经验，有过家电、智能硬件行业经验者为佳；
2、对行业动态与相关数据有比较高的敏锐度；
3、精通报表制作，有较强的数据分析能力；
4、有危机应对、处理、解决能力；
5、有较强的决策力、工作前瞻性；
6、正直、抗压、结果导向。

Job Responsibilities
1. Undertake sales targets and formulate departmental work plans and strategies;
2. Manage service delivery vendor projects, providing overall support for remote workplace delivery projects and cross-vendor delivery projects;
3. Establish and improve internal and external workflows and procedures in project operations, and establish effective channels and methods for problem resolution;
3. As an operations management expert, ensure the responsible team can meet various indicators as expected; identify problems promptly in project operations and further analyze and drive improvements;
4. Provide support in skills and professional knowledge to vendor project teams, ensuring delivery team skills and knowledge can meet project requirements;
5. Collaborate with other support departments: team building, facility management, training, etc., to ensure the project receives comprehensive support.
Job Requirements:
1. 5+ years of experience in large call center management or equivalent positions in the internet industry; experience in home appliance or smart hardware industries is preferred;
2. High sensitivity to industry trends and related data;
3. Proficient in report creation and strong data analysis skills;
4. Ability to respond to, handle, and resolve crises;
5. Strong decision-making ability and forward-looking work approach;
6. Integrity, ability to work under pressure, results-oriented.

⚑ 岗位信息收录自公开招聘页（国内官方招聘渠道），以雇主官网为准