意大利区域售后(J20762)

1、处理来自意大利客户的咨询、投诉和建议，通过电话、邮件和在线聊天等方式提供及时、准确和专业的解答；
2、协调内部资源，解决客户问题，确保客户满意度和忠诚度的提升；
3、跟进客户订单，及时更新订单状态，处理发货、物流等相关问题；
4、收集和整理客户反馈，为产品改进和服务优化提供建议；
5、协助市场部门进行意大利市场的调研和分析，了解客户需求和市场动态。
1、具有2年及以上客服岗位工作经验；流利的意大利语读写、口语能力，能够与意大利客户进行无障碍沟通；
2、具备良好的客户服务意识，有耐心、责任心和较强的沟通协调能力；
3、能够快速学习和掌握公司的产品知识和业务流程；
4、有较强的问题解决能力和应变能力，能够在压力下保持冷静和专业；
5、熟练使用办公软件和客服工具。

1. Handle inquiries, complaints, and suggestions from Italian clients, providing timely, accurate, and professional responses via phone, email, and online chat;
2. Coordinate internal resources to resolve client issues and ensure improvements in client satisfaction and loyalty;
3. Follow up on client orders, update order status in a timely manner, and handle shipping, logistics, and related issues;
4. Collect and organize client feedback to provide suggestions for product improvement and service optimization;
5. Assist the marketing department in conducting research and analysis of the Italian market, understanding client needs and market trends.
1. At least 2 years of work experience in a customer service role; fluent Italian reading, writing, and speaking skills, with the ability to communicate seamlessly with Italian clients;
2. Possess a strong customer service mindset, patience, a sense of responsibility, and strong communication and coordination skills;
3. Able to quickly learn and master the company's product knowledge and business processes;
4. Strong problem-solving and adaptability skills, able to remain calm and professional under pressure;
5. Proficient in using office software and customer service tools.

⚑ 岗位信息收录自公开招聘页（国内官方招聘渠道），以雇主官网为准