售后系统工程师(J29200)

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1、系统运维：
负责系统的日常监控、维护、故障排查和应急处理。
编写集成方案和部署方案，进行系统发布和部署。
优化系统性能，确保系统稳定运行。
2、文档编制：
协助完成部门的文档编制工作，包括系统部署手册、应急手册、知识库等。
记录故障详情和解决过程，为后续的运维工作提供参考。
3、技术支持：
为公司内部各部门提供IT技术支持，解决相关问题。
协助研发搭建线上线下测试、生产系统环境，安装部署基础组件、网络服务和中间件应用。
4、项目管理：
参与运维相关的项目管理，确保项目按时完成。
合理规划时间和资源，确保运维工作的顺利进行。
1、教育背景：
计算机科学、信息技术或相关领域本科及以上学历。
2、专业技能：
熟悉数据库管理（如MySQL、Oracle、SQL Server等），能够进行数据库的安装、配置、备份恢复和性能优化。
具备良好的网络知识和故障排查能力，熟悉TCP/IP协议和常用网络设备。
熟悉售后系统（如CRM、工单系统、售后服务平台等）的运维流程和常见问题处理。
3、工作经验：
具备2年以上的系统运维工作经验，具备D365、瑞云、销售易等CRM系统售后服务相关经验；
有大型系统运维、互联网企业运维或家电行业运维经验者更佳。
4、其他要求：
具备良好的系统安全意识，能够进行系统安全加固和漏洞扫描。
强大的问题解决能力，能够快速定位和解决系统故障。
良好的项目管理能力，能够合理规划时间和资源，确保项目按时完成。
优秀的沟通和团队协作能力，能够与开发、测试等其他团队有效合作。

1. System Operations and Maintenance:
Responsible for daily monitoring, maintenance, troubleshooting, and emergency handling of the system.
Write integration plans and deployment plans, and carry out system release and deployment.
Optimize system performance and ensure stable system operation.
2. Documentation Preparation:
Assist in completing the department's documentation work, including system deployment manuals, emergency manuals, knowledge bases, etc.
Record fault details and resolution processes to provide reference for subsequent operations and maintenance work.
3. Technical Support:
Provide IT technical support to various internal departments of the company and resolve related issues.
Assist R&D in setting up online and offline testing and production system environments, and install and deploy basic components, network services, and middleware applications.
4. Project Management:
Participate in operations and maintenance-related project management to ensure projects are completed on time.
Plan time and resources reasonably to ensure the smooth progress of operations and maintenance work.
1. Educational Background:
Bachelor's degree or above in Computer Science, Information Technology, or related fields.
2. Professional Skills:
Familiar with database management (such as MySQL, Oracle, SQL Server, etc.), and able to perform database installation, configuration, backup and recovery, and performance optimization.
Possess good network knowledge and troubleshooting skills, and be familiar with the TCP/IP protocol and common network devices.
Familiar with the operations and maintenance processes and common issue handling of after-sales systems (such as CRM, ticketing systems, after-sales service platforms, etc.).
3. Work Experience:
Have more than 2 years of system operations and maintenance work experience, and have experience related to after-sales service of CRM systems such as D365, Ruiyun, and Xiaoshouyi;
Experience in large-scale system operations and maintenance, operations and maintenance in internet companies, or operations and maintenance in the home appliance industry is preferred.
4. Other Requirements:
Possess good system security awareness, and be able to perform system security hardening and vulnerability scanning.
Strong problem-solving ability, and able to quickly locate and resolve system faults.
Good project management ability, and able to plan time and resources reasonably to ensure projects are completed on time.
Excellent communication and teamwork skills, and able to cooperate effectively with other teams such as development and testing.

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