Forward Deployed Operator

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About the Role You'll be a Forward Deployed Operator at CloudCruise, owning the end-to-end build, delivery, and maintenance of automation workflows for healthcare customers. You'll be the critical bridge between customers and our platform—running process discovery, translating real-world operations into clear requirements, and building workflows using our builder agent and AI tools. This is a high-ownership role where you'll work directly with leadership and have the opportunity to shape both customer success and product direction.
What You'll Do Lead customer engagements from POC phase through kickoff, taking full ownership of building and delivering automation workflows using natural language and CloudCruise tools.
Conduct process discovery with healthcare operations teams to understand their standard operating procedures and translate them into clear automation requirements.
Manage multiple customer implementations simultaneously, ensuring workflows run reliably in production and investigating failures as systems evolve.
Transition customers from POC to full contract by becoming the primary relationship owner and replacing leadership on ongoing calls.
Feed recurring issues, edge cases, and customer needs back to the engineering team to inform product roadmap decisions.
What We're Looking For 1+ years of experience in a customer-facing, operations, or implementation role.
Exceptional attention to detail, customer obsession, and ability to translate ambiguous requirements into actionable specifications.
Comfort learning and working effectively with AI tools and no-code/low-code automation platforms.
Strong communication skills and ability to build trust with non-technical stakeholders in healthcare operations.
Problem-solving mindset and adaptability; no engineering background required.

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