Software Engineer

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About the Role Conduit is an AI agent platform built for hospitality, powering millions of workflows daily across guest communication and operations. As a Software Engineer, you'll own full-stack pieces of an AI system that resolves guest requests end-to-end—from intent classification and knowledge retrieval through tool orchestration and response generation. You'll work on a flat engineering team with real autonomy over design decisions and the systems you build.
What You'll Do Design and build the response generation pipeline: routers, orchestrators, and synthesizers that classify intent, assemble context, select tools, and decide whether to send or escalate.
Develop knowledge retrieval systems that ground agent responses in accurate, complete, and current customer data despite messy real-world inputs.
Build tool orchestration layers that execute multi-step workflows reliably, including graceful handling of third-party API failures mid-conversation.
Create evaluation frameworks that measure quality against real conversations and catch regressions before customers see them.
Implement observability and tracing that makes agent reasoning legible and trustworthy to non-technical support teams.
Design controls and interfaces that let support leads adjust agent behavior without writing code.
Extend the system to voice conversations with real-time transcription and the same tool-use capabilities as text.
Optimize for speed and cost through model routing, caching, and prompt refinement.
Own infrastructure, data pipelines, integrations, and API work that underpin the platform.
What We're Looking For Proven track record shipping production systems that real users depend on.
Comfort working across the full stack and picking up whatever the problem requires.
Deep thinking about retrieval pipelines and how to make them reliable.
Pragmatism about AI models—knowing when to reach for frontier models, fine-tuned variants, or simpler solutions.
Strong evaluation discipline; you measure impact across real conversations before shipping changes.
Experience building systems where your work directly shapes the product.
Compensation & Benefits $130–220K base salary
0.20%–1.20% equity
Comprehensive health insurance and 401k match
Location On-site in San Francisco, CA. Candidates must be authorized to work in the US.

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