Host - Club Lounge

Location: On-site in Knutsford, Cheshire, North-West England (not remote)
Fairmont Cheshire, The Mere is one of the North West’s most distinguished luxury destinations. Nestled in the heart of the Cheshire countryside and surrounded by a championship golf course, the resort combines Fairmont’s world-renowned elegance with the warmth and character of its local heritage. Renowned for exceptional service and attention to detail, Fairmont Cheshire, The Mere offers guests an indulgent escape featuring world-class spa experiences, exceptional dining, and outstanding leisure facilities. Whether visiting for relaxation, celebration, or business, Fairmont Cheshire, The Mere is dedicated to creating unforgettable moments and delivering the very best in 5-star luxury hospitality.
Your purpose will be:
To deliver warm, polished and memorable service by confidently guiding guests through our food and beverage offering, maintaining impeccable presentation, and upholding the high standards and signature style expected at The Club Lounge.

Delivering an extraordinary service experience to the highest industry standards with a distinctive personal touch as one team
Assisting guests regarding menu choices in an informative and enthusiastic way
Taking reservations with all required details in a welcoming and friendly manner
Boosting our revenue through upselling and other creative initiatives
Sharing knowledge of offering, promotions, preparation, general Gordan Ramsay Restaurant knowledge.
Following all health & safety policies when handling food and beverage
Carrying out administrative duties, including printing menus and managing stationary requisitions

1-2 years serving or hosting experience in a luxury hospitality environment
Passion for and understanding of 5-star hospitality and what it takes to deliver it
Empathetic with a talent for building rapport, and reading each guest’s desired level of interaction
Quick thinking, resourceful and able to solve problems ’in the moment’
Ability to always remain calm and courteous
Ability to work well under pressure in a fast paced and changing environment
Able to work collaboratively as part of a team
Willing to work in rotating shifts including weekends and public holidays
Excellent knowledge of spoken and written English

What is in it for you?
Exclusive Discounts: Fairmont Cheshire, The Mere, Spa and Golf discount
Fairmont, Raffles, and Accor Hotels (friends and family rates are included)
20% off food and beverage in on-site restaurants

Colleague restaurant
Being part of The Mere Team – our culture is unique!
You will benefit from training and development opportunities
Competitive salary and benefits including pension
28 days of holiday including public holidays
1-5 days service award based on length of service
Special rates for Fairmont Cheshire, The Mere colleagues and their friends & family and discount across Accor hotels worldwide
And last but not least you will get to work with a team of EXTRAORDINARY people

⚑ 岗位信息收录自公开招聘页（ATS 官方），以雇主官网为准