Merchant Onboarding Specialist - Launcher

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<div class="content-intro"><h2><span data-sheets-root="1">About Wolt</span></h2>
<p><span data-sheets-root="1">At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.<br><br>Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.</span></p></div><p>Wolt is looking for a Merchant Onboarding Specialist to travel to restaurants to onboard them to our products and enhance the experience they have throughout their lifecycle on our platform. You'll work cross-functionally between our sales, account management, operations, product, and analytics teams to build a delightful experience for our merchants.</p>
<p>You will report to the Onboarding Lead for your geo within our Platform Operations organization. This position is partially remote, partially in-office, and largely travel-based as you will be regularly traveling to merchant sites in your region and across the country.</p>
<h2>What you’ll be doing</h2>
<ul>
<li>Interface directly with merchant restaurants and work tirelessly to improve their experience</li>
<li>You will be the main POC delivery, assembly and installation of our hardware products</li>
<li>Create and execute plans for merchant onboarding strategy, building a seamless onboarding experience that delights merchants</li>
<li>Create, execute and update support material in collaboration with Wolt Support&nbsp;</li>
<li>Perform a significant amount of hands-on and in-store work, training merchant staff on effectively using new platforms</li>
<li>Create merchant training materials to encourage staff understanding and adoption</li>
<li>Learn the ins-and-outs of Wolt software configuration and oversee the implementation of digital ordering and SaaS tools</li>
<li>Work closely together with a 3PL logistics/assembly partner handling deliveries</li>
<li>Identify opportunities to improve upon existing merchant workflows to encourage adoption and maximize revenue</li>
<li>Be able to achieve immediate results and adapt in an evolving work environment</li>
<li>Look for ways to improve and want to shape the direction of the company</li>
</ul>
<h2>Our humble expectations</h2>
<ul>
<li>Bachelor’s degree or equivalent work experience</li>
<li style="font-weight: bold;"><strong>You speak both German and English fluently</strong></li>
<li>3+ years of work experience in operations or project management</li>
<li>Able to complete tasks accurately, effectively and on time with superb attention to detail&nbsp;</li>
<li>Excellent external and internal customer support skills</li>
<li>Experience working successfully cross functionally with other departments</li>
<li>Proactive by nature and most engaged when you are operating at the lowest level of detail</li>
<li style="font-weight: bold;"><strong>Drivers licence and willingness to travel 50% of time</strong></li>
</ul>
<h2><strong>What your typical work day might look like…</strong></h2>
<ul>
<li>Start of the week you sync with sales to get on track with latest signings</li>
<li>Plan onboardings for the week and confirm dates and times together with the venue</li>
<li>Ensure that hardware is delivered to the to-be onboarded venues in time</li>
<li>Travel between venues, onboarding and troubleshooting if needed</li>
<li>Manage hardware supply and ensure we have everything stocked</li>
<li>Flag issues proactively, update onboarding documentation&nbsp;</li>
<li>Work with product and support to share learnings</li>
</ul>
<h2>What we offer</h2>
<ul>
<li>🌍 Independent work in a dynamic, international team</li>
<li>💙 Employee Assistance Programme - therapy and wellbeing</li>
<li>% Discount on your Wolt orders</li>
<li>🏋️ My Clubs partnership with discounted rates for your monthly sports program</li>
<li>💻 Modern work equipment</li>
<li>🏡 Hybrid working&nbsp;</li>
<li>🙌🏼 Team building, sport and company events multiple times a year</li>
</ul>
<p>We offer an attractive salary starting at <span data-formula-id="mZA3LylzS_" data-error="false" data-placeholder="false" data-loading="false" data-recalculating="false" data-inactive="false" data-pm-slice="0 0 []">57.904</span>€ p.a. (40h/week) which is adjusted and increased depending how well you go through the process.</p>
<h2>Next steps</h2>
<p>If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going! Once applied, a member of our Talent Acquisition team will be contacting you shortly, in order to initiate the hiring process.</p>
<p><iframe src="https://www.youtube.com/embed/GoL541_xj9w" width="560" height="314"></iframe></p><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p>The successful candidate's starting pay will fall within the pay range listed below and is determined based on a number of job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions.<br><br>This position is not eligible for consideration for an equity/RSU grant.</p></div><div class="title">Austria Pay Range:</div><div class="pay-range"><span>€57.904</span><span class="divider">&mdash;</span><span>€72.380 EUR</span></div></div></div><div class="content-conclusion"><h2><span data-sheets-root="1">Our Commitment to Diversity and Inclusion</span></h2>
<p><span data-sheets-root="1">We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.</span></p>
<p><em>Beware of recruitment scams: DoorDash, Deliveroo, and Wolt will never ask you to pay money or share sensitive financial information during hiring — learn more about our legitimate recruiting process at <span class="_80om1qgj _1e0c1nu9" data-testid="smart-link-draggable-inline"><span class="loader-wrapper"><span class="hover-card-trigger-wrapper" data-testid="hover-card-trigger-wrapper"><a class="_1yt4x7n9 _2rko1ssi _v56415x0 _1e0c1nu9 _16d9qvcn _syaz13af _1rkwglyw _4cvx1w55 _19itia51 _bfhkhp5a _1a3b18uv _4fprglyw _5goinqa1 _9oik18uv _1bnxglyw _jf4cnqa1 _1nrm18uv _c2waglyw _1iohnqa1 _uizt1kdv _nt751r31 _49pcglyw _1hvw1o36 _1372tlke _7ehiw5lj _1j5pglyw _1di615s3" href="https://careersatdoordash.com/recruitment-scam-awareness" data-testid="inline-card-resolved-view"><span class="_19itglyw _vchhusvi _r06hglyw _o5721jtm _1nmz9jpi _16d9qvcn _ca0qv77o _u5f31b66 _n3tdv77o _19bv1b66" data-testid="inline-card-icon-and-title"><span class="_19itglyw _vchhusvi _r06hglyw">Recruitment Scam Awareness - DoorDash</span></span></a></span></span></span> .</em></p></div>

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