Operations/ Backoffice Analyst (Analista de Operações/ Backoffice) – São Paulo/ SP (Hybrid)

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<div class="content-intro"><p><strong>Clara is the leading platform in Latin America for companies to execute and manage every payment operation.</strong> More than 50,000 leading and fast-growing businesses run on our corporate cards, bill pay, financing and B2B payments, and in 2025 the Financial Times named Clara the region’s fastest-growing company. We’re passionate about helping every company we work with become more effective—and, through that, raising the region’s competitiveness. We’re ~400 people, backed by Notable Capital, Coatue, Kaszek, monashees, DST Global, ICONIQ, General Catalyst and Goldman Sachs, among others.</p></div><h3>What you'll do</h3>
<p>We're looking for an Operations/Backoffice Analyst to sit at the intersection of operational execution, process understanding, and automation. You'll work hands-on with day-to-day manual processes (such as logistics, card deliveries, and chargebacks) and use data and AI to simplify and automate these workflows over time.</p>
<ul>
<li>Execute and follow up on the team's operational processes (logistics, card deliveries, chargebacks, among others), ensuring quality and turnaround time.</li>
<li>Map existing manual processes to identify opportunities for automation and continuous improvement.</li>
<li>Use AI tools (Claude, ChatGPT) and automation platforms (N8N, Google Apps Script) to reduce manual work and drive efficiency.</li>
<li>Analyze operational data to propose improvements and support evidence-based decisions.</li>
<li>Collaborate with internal teams (Security/Compliance, Product, Customer Happiness) to solve operational problems end to end.</li>
<li>Document processes and keep records organized in tools like Notion.</li>
</ul>
<h3>Who you are</h3>
<p><em>We're looking for someone who meets the minimum requirements to be considered for the role. The preferred qualifications are a bonus, not a requirement.</em></p>
<h3>Must haves</h3>
<ul>
<li>2 to 3 years of market experience in process analysis, operations, or backoffice roles.</li>
<li>Complete bachelor degree (we don't require a specific degree — analytical ability is what matters).</li>
<li>Strong analytical and problem-solving skills, with demonstrable critical reasoning behind the solutions you propose.</li>
<li>Heavy day-to-day use of AI tools (ChatGPT, Claude, Gemini, or similar) to improve processes — not just basic usage, but real application to solve operational problems.</li>
<li>Genuine curiosity, ownership mindset, and willingness to do manual work before automating it (know how to walk before flying).</li>
<li>A problem-solving orientation, connecting different areas and processes.</li>
</ul>
<h3>Nice to haves</h3>
<ul>
<li>Background in Industrial/Production Engineering, Process Engineering, Business Administration, Economics, or related field.</li>
<li>Prior experience with Mastercard systems.</li>
<li>Familiarity with tools such as Google Suite/ Workspace (Google Cloud, Gemini), Notion for project management and documentation, automation via N8N or Google Apps Script, etc.</li>
<li>Prior experience in fintech, payments, or financial services companies.</li>
<li>A good sense of humor.</li>
</ul>
<p><strong>Where we work</strong></p>
<p>This is a hybrid role: you'll split your time between the office, customers and home. We don't set a minimum number of office days for most roles — you'll spend time in the office naturally, and most days during your ramp-up or when your leader asks.</p><div class="content-conclusion"><h2>Why Clara</h2>
<ul>
<li><strong>A high talent-density team</strong> driven to make an impact in Latin America — low ego, high ownership.</li>
<li>Competitive salary and stock options (ESOP) from day one.</li>
<li>An annual learning budget and accelerated development paths.</li>
<li>English is our working language, with Spanish and Portuguese every day.</li>
</ul>
<h2>How we work</h2>
<ul>
<li><strong>Clarity</strong> — Open and direct communication: we say what we mean and give context where it matters.</li>
<li><strong>Simplicity</strong> — If it can be simpler, it should be.</li>
<li><strong>Ownership</strong> — We own everything we do, end to end. When something needs to happen, we don't wait.</li>
<li><strong>Pride</strong> — We hold ourselves to a high standard, and it shows in what we deliver.</li>
<li><strong>ABC (Always Be Changing)</strong> — We adapt fast, embrace change, and keep learning.</li>
<li><strong>Inclusivity</strong> — Diverse ideas, stories and perspectives build a better Clara.</li>
</ul>
<p>If you meet the must-haves, apply — the nice-to-haves are a bonus, not a requirement.</p></div>

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