Group Solution Expert (FTC 12 months) - M/F/X

免费注册后解锁"你的匹配分 vs 高分画像"与个人技能缺口。

Join the Accor Group, an ecosystem of over 45 brands, 5,500 hotels, 10,000 restaurants, and lifestyle destinations.

With us, your personality is valued, your opportunities for growth know no boundaries. Every action you take can have a positive and memorable impact on the experience of our customers, your colleagues, and also, on the planet, contributing to pioneering the art of responsible hospitality.

Here is where your greatest challenge awaits you:  
Your role is to handle the day-to-day M&E group enquiries on behalf of the business, focusing on the UK and other ENA markets (France, DACH, EE). You take a proactive and reactive approach to B2B enquiries – from direct corporates to third-party agents – liaising with hotels across ENA and the global network, using Back You and Anais (Salesforce) to drive conversion and hit annual M&E targets.Introduce the department and the associated team.

Your mission :  
Group booking requests
Answer M&E booking requests and follow up RFPs by phone, email and online (B2B)
Advise and recommend the hotels that best suit client needs and Accor sales priorities
Stay organised and multi-task to handle several enquiries at once
Relationships
Maintain strong, professional relationships with customers, hotels and sales teams
Increase sales and improve confirmation and realization ratios
Negotiate prices with clients and hotels
GSE strategy
Support the implementation and achievement of the GSE strategy and targets
Stay up to date on market information, trends and competitors
Make full use of the GSE tools – Back You and Anais (Salesforce)
Attend internal and external M&E and sales events when required
Tools and teamwork
Work with Salesforce (Anais) and Back You – full training provided
Work within a team with a proactive, result-oriented approach and strong customer focus
Help drive conversion and achieve the annual M&E targets

And you ?  
2–3 years in M&E hotel sales, banqueting or a MICE / DMC agency, ideally at hotel or central level handling M&E group enquiries.
Fluent English, Spanish is a plus
strong M&E market knowledge (UK / ENA)
Good organizational skills and geographical knowledge of Europe
Proficient in Excel and PowerPoint

Accor dares to impact:  
- the world   
Accor is committed to the world around us, with a strong employer culture focused on the development of our 300,000 talents. 
We adopt a continuous improvement approach to reduce the impact of digital on the environment across all our projects.
- your career:  
We enable all our employees to manage their work-life balance and offer them the means to shape their work environment according to their preferences. 
Training and career paths are defined both individually and collectively, allowing us to grow together on a daily basis.

What’s in there for you?

Unique opportunity to take your first steps and develop your career with worldwide Augmented Hospitality leaders
Package of benefits and perks of working for Accor
Work in a multi-national team
Hybrid way of working
Talent development opportunities
Access to a comprehensive training catalogue within our Accor Academy
Option to further develop and grow in- and outside of the region or globally
Various ESG activities & initiatives

If this sounds like you, we’d love to hear from you. Apply now and become part of a team where passion and purpose meet.

#WeAreHeartists

#HospitalityIsAWorkOfHeart

⚑ 岗位信息收录自公开招聘页（ATS 官方），以雇主官网为准