Customer Happiness Associate (Asociado/a de Atención al Cliente) – Colombia (Hybrid)

Bogota / CUN / Colombia办公方式未标注

全职Other

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职位描述

<div class="content-intro">Clara is the leading platform in Latin America for companies to execute and manage every payment operation. More than 50,000 leading and fast-growing businesses run on our corporate cards, bill pay, financing and B2B payments, and in 2025 the Financial Times named Clara the region’s fastest-growing company. We’re passionate about helping every company we work with become more effective—and, through that, raising the region’s competitiveness. We’re ~400 people, backed by Notable Capital, Coatue, Kaszek, monashees, DST Global, ICONIQ, General Catalyst and Goldman Sachs, among others.</div><h3 data-start="258" data-end="276">What you'll do</h3>
We're looking for a Customer Happiness Associate to support Clara’s growing base of B2B customers in Colombia. You’ll be a key player in ensuring an exceptional support experience, owning complex issue resolution and creating thoughtful interactions that reflect Clara’s commitment to excellence.
In this role, you will:
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<li data-start="603" data-end="696">
Resolve escalated support issues through email, chat, and phone with empathy and precision.
</li>
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Proactively investigate customer problems and document findings clearly in internal tools.
</li>
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Provide follow-up support to ensure complete resolution and satisfaction.
</li>
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Engage with customers considering cancelling or reducing their usage and offer solutions that support retention.
</li>
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Identify trends in customer feedback and propose improvements to product or process.
</li>
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Balance multiple incoming tickets while maintaining quality, tone, and timeliness in every interaction.
</li>
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Use tools like Zendesk, HubSpot, and Google Drive to deliver high-touch, data-informed support.
</li>
</ul>
<h3 data-start="1274" data-end="1289">Who you are</h3>
We’re looking for someone who meets the minimum requirements to be considered for the role. The preferred qualifications are a bonus, not a requirement.
<h4 data-start="1447" data-end="1462">Must haves</h4>
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At least 2 years of experience in Customer Support, Customer Success, or Customer Experience roles
</li>
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Previous experience supporting B2B clients, preferably in a Fintech or fast-paced startup
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Advanced proficiency with tools like Google Drive, Zendesk (or similar CSS), and HubSpot (or similar CRM)
</li>
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Intermediate English proficiency and full professional fluency in Spanish
</li>
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Strong attention to detail and a high-quality bar for service excellence
</li>
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A calm, empathetic communicator who thrives in dynamic, high-volume environments
</li>
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Comfortable managing multiple tickets or cases simultaneously
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</ul>
<h4 data-start="2095" data-end="2113">Nice to haves</h4>
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Professional proficiency in English
</li>
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Experience suggesting operational or product improvements based on customer feedback
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Interest in automation tools or AI to improve support workflows
</li>
</ul>
<h3 data-start="2314" data-end="2339"> </h3>
Where we work
This is a remote-first role: you'll work from home day to day. You'll ramp up in person with the team, and come together in person for team moments, events and customer visits through the year.<div class="content-conclusion"><h2>Why Clara</h2>
<ul>
<li>A high talent-density team driven to make an impact in Latin America — low ego, high ownership.</li>
<li>Competitive salary and stock options (ESOP) from day one.</li>
<li>An annual learning budget and accelerated development paths.</li>
<li>English is our working language, with Spanish and Portuguese every day.</li>
</ul>
<h2>How we work</h2>
<ul>
<li>Clarity — Open and direct communication: we say what we mean and give context where it matters.</li>
<li>Simplicity — If it can be simpler, it should be.</li>
<li>Ownership — We own everything we do, end to end. When something needs to happen, we don't wait.</li>
<li>Pride — We hold ourselves to a high standard, and it shows in what we deliver.</li>
<li>ABC (Always Be Changing) — We adapt fast, embrace change, and keep learning.</li>
<li>Inclusivity — Diverse ideas, stories and perspectives build a better Clara.</li>
</ul>
If you meet the must-haves, apply — the nice-to-haves are a bonus, not a requirement.</div>

🈯 翻译这份 JD · 红灯 0 / 黄灯 2 / 绿灯 1点开 ▾

可以投——没有红灯，黄灯问题放进面试清单问清即可。

fast-paced → 流程不成熟、需求常变要问的问题：「节奏快」的交付周期是多久？需求由谁定？

competitive salary → 形容词，不是数字要问的问题：这个岗位的预算范围是多少？

nice to have → 加分项，不是门槛

词典只标"常见信号"，不对公司下结论——红灯 = 面试里该当面确认的问题。想自己翻别的 JD：JD 翻译器 →

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公司 · Company

Clara

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Bogota / CUN / Colombia来源：ATS 官方

⚑ 岗位信息收录自公开招聘页（ATS 官方），以雇主官网为准