Commercial Customer Success Manager (m/f/d)

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About much. GmbH Welcome to much. Consulting! We are a fast-growing international consultancy specializing in business IT & ERP systems. We provide cutting-edge solutions for clients across diverse industries, but we know that going live is just the beginning.
We are looking for a highly driven Commercial Customer Success Manager to take ownership of our Support Hub's commercial success. If you are a natural relationship builder with a fierce sales mindset, someone who sees every client interaction as an opportunity to add value, cross-sell, and negotiate, this is your chance to shine.
Become part of an international team of creative problem solvers and drive real revenue!
Our offer Real impact: with us, nothing is set in stone - you have the freedom to shape company processes, build out the commercial wing of the Support Hub, and implement your own ideas.

Innovative work culture: look forward to short, flexible decision-making paths and lean processes that let you move fast

Flexible working: We value results over hours — structure your work around your life

Competitive salary: you will receive a total expected compensation ranging between €65.000 and €80.000 / year

Plenty of additional benefits: sales commissions (uncapped), top insurance, self-learning budget, state-of-the-art equipment - we value our employees & do our best to show it

Who you are Relevant university degree

At least 2 years of proven experience in Customer Success, Account Management or B2B Sales; ideally within the IT, software, or ERP sectors

Sales and customer-centric mindset, with experience to pitch solutions and close deals

Proactive and self-learner, you create your pipeline of activities and learn quickly

Excellent communication skills to convince customers via email or in a call

Fluent in English (C2) and highly proficient in German (C1 or higher)

Your mission Own the whole sales pipeline of Managed Services (Customer support, hosting, BI & other subscriptions products)

Make sure customers renew their packages (avoid churn) and highlight opportunities to upsell / cross-sell (grow your pipeline)

Develop slide decks & sales materials in collaboration with marketing to help with sales process

Collect client feedback and turn it into actionable process improvements and sales opportunities

Partner closely with operational teams to ensure seamless service delivery while maintaining a sharp focus on client satisfaction and account growth.

Ready to eliminate the boring? If you’re an elite customer success manager looking for a fast-paced environment with short decision-making paths, let’s talk.
much. Consulting is an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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